Shipping Policy

Thank you for shopping with us! Below is our shipping policy, which outlines how we process, ship, and manage orders. Please review this information carefully.

1. Processing Time

  • Orders are typically processed within 1-2 business days after payment is received.
  • Please note that orders are not processed or shipped on weekends or holidays.
  • For custom or special-order auto parts, additional processing time may apply. We will notify you if delays are expected.

2. Shipping Cost

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • Oversized or heavy items may incur additional charges.
  • You will see a detailed shipping cost at checkout, or our team will contact you if a special quote is required.

3. Shipping Locations

We currently ship within the United States, including:

  • Continental United States: Standard shipping rates apply.
  • Alaska, Hawaii, and U.S. Territories: Additional fees and longer delivery times may apply. Please contact us for a shipping quote.
  • We do not ship internationally at this time.

4. Tracking Information

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor the status of your order directly with the carrier.

5. Delivery Time

  • Delivery times vary depending on your location and the shipping method you choose.
  • Please note that delays may occur due to weather, carrier issues, or other unforeseen circumstances.

6. Shipping Restrictions

  • Some items, such as batteries or hazardous materials, may have additional shipping restrictions or require special handling due to carrier or regulatory requirements.
  • Please contact us for guidance if your order includes such items.

7. Incorrect Shipping Information

  • Please ensure your shipping address is accurate and complete when placing your order.
  • We are not responsible for delays, lost shipments, or additional costs caused by incorrect or incomplete addresses.

8. Shipping Delays

While we strive to ensure prompt delivery, delays may occur due to circumstances beyond our control, such as:

  • Weather conditions.
  • Carrier-related issues.
  • Supply chain disruptions.

We will do our best to keep you informed and resolve any issues as quickly as possible. However, we are not liable for delays caused by third-party carriers.

9. Returns and Refunds

If you are not satisfied with your purchase, you may refer to our Return Policy for information on how to return your items for a refund or exchange.

  • Returns must be initiated within 30 days of delivery.
  • Products must be in their original condition, unused, and with all original packaging.

10. Contact Us

If you have any questions or concerns about shipping, please feel free to contact us:

  • Email: Sales@sepaplus.com
  • Business Hours: Mon-Sat 8:30 to 5:30 PST

Summary

This Shipping Policy is designed to clarify our shipping process and ensure transparency. By placing an order with us, you agree to the terms outlined above. We appreciate your business and are here to assist you with any questions!