We want you to be completely satisfied with your purchase. If you are not, we offer a 30-day return policy for most items. Please review the details below to ensure your return or exchange is processed smoothly.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Item must be returned within 30 days of the delivery date.
  • Item must be in its original packaging and in the same condition (unused, and unassembled) as when you received it.
  • You must provide proof of purchase, such as your order number or email confirmation.

2. Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Custom or special-order items.
  • Electrical or electronic components that have been installed or used.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

If you are unsure about an item's return eligibility, please contact us before initiating a return.

3. Refund Process

  • Approved returns will be refunded to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Alternatively, you may choose to receive store credit for future purchases.

4. Exchange Policy

  • If you wish to exchange an item, please contact us to confirm availability.
  • Exchanges are processed once we receive the original item in its eligible condition.

5. Return Shipping Costs

  • Customer is responsible for all return shipping costs, except in cases where the return is due to a defect or error on our part.
  • For defective or incorrect items, please contact our customer service team, and we will provide a prepaid return shipping label.

6. How to Initiate a Return

To start a return or exchange:

  1. Contact our customer service team at Sales@sepaplus.com.
  2. Provide your order number and reason for the return.
  3. Ship the item back to the address provided by our team.

Contact Us

If you have any questions or concerns about our Return Policy, please feel free to reach out to us:

  • Email: Sales@sepaplus.com
  • Business Hours: Mon-Sat 8:30 to 5:30 PST